Terms & Conditions

Your 'cooling off' period

In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to 14 working days from when you receive your goods. At JO ROSE STUDIO we will happily accept return items or exchange your goods within this timescale, provided they are in their original condition and original packaging.

You will need to notify us by email providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us using Recorded or Signed for delivery. As the customer, you do have to pay the postage for returning the goods in this situation.

Return of damaged/faulty goods

If an item arrives damaged or faulty you will be offered a full refund or exchange. You will need to notify us in writing and provide us with a photograph [by email is fine] and reason for return within 14 days of your purchase. 

Please send all returns to JO ROSE STUDIO, 2 Beaulieu Road, Dibden Purlieu, SO45 4PT.

Non delivered goods

Please ensure that delivery information is 100% accurate as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address, you not being in for delivery attempts or them not being collected from a depot by yourself the customer.  If you have ordered goods and they have not been delivered you have 30 days from the date of dispatch to inform us of this at which point upon confirmation of non-delivery we will organise for a refund or re-delivery.

Sales of Goods Act

We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all of our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations in products shown may occur.

Mailing List
You may join voluntarily or be asked if you would like to join our mailing list for occasional updates. If you agree to join you may unsubscribe at any time. Your details will never be passed on to anyone else.
General

Every care has been taken in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. All prices and offers are subject to change. We have tried to ensure that the images of products for sale appearing on our website are as near as possible to the actual products shown. However, the actual images and colours you see will be dictated by your computer equipment and screen.

Privacy

your privacy is of the greatest importance to us. Please be assured that we are committed to protecting your privacy.  Your details will never be passed on to any unsolicited third party.  Anyone signing up to our mailing list will have the option to unsubscribe at any time. Your details will not be used for any unauthorized purpose.

Contact

If you have any problems please contact us by email at jo@jorosestudio.co.uk or by telephone 07869444475 Monday to Friday 9am - 5pm

Delivery

Your order means a great deal to us. Where possible we use recycled packaging for the exterior. If your order is a gift for someone, then we will gladly wrap it and include a hand written greetings card. Just send us your message in the special instructions 

UK Postage

UK orders are dispatched using Royal Mail.  Your goods should reach you within 1 week of your order and are normally dispatched within 2 working days.  Within the UK postage costs will be stated next to the product.

Occasionally there may be small delays with despatch due to staff holidays but these will be clearly advertised on the shop front page.
International deliveries

International delivery is available to most countries. This will be sent signed and tracked when available. Please allow standard times for this.

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